Robert Staley

by Don Strickler | Sep 2, 2026 | Long Term Care

I had an excellent experience working with Don, my independent insurance agent, to purchase my long-term care insurance. From the beginning, Don focused on educating me rather than simply trying to sell me a policy. He patiently walked me through the entire process step by step and made sure I understood my options and the details of the coverage.

Don was a great listener and was always willing and able to answer all of my questions—no matter how many I had. His insights were extremely helpful, and I especially appreciated his reassuring patience throughout the process. He was consistently professional, well-mannered, friendly, and genuinely interested in helping me make the decision that was right for me.

Because of the time and care Don took to explain everything, I felt very comfortable moving forward with my purchase. Most importantly, I felt confident knowing that I truly understood the policy I was purchasing.

I would highly recommend Don to anyone looking for an insurance professional who takes the time to educate, listen, and make sure his clients feel informed and comfortable with their decisions.

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I was purchasing LTC insurance for my mother and found it to be an impossible maze until I got in touch with Don. He was extremely helpful in answering all of our questions, taking the time to understand what we needed, and providing us with several good options to work with. We likely would never have figured out to get the type of coverage we did — and we certainly would not have found as good a deal on it — without his assistance. Plus, he was always friendly and pleasant to talk to. Thanks, Don! We mean it — thanks again!

Tom

After placing my mother in-law in an assisted living facility recently, my wife and I quickly learned how expensive this process was going be and it became obvious to us that we needed to do something to protect our assets from these possible future costs when we may need long term care. I was referred to Don by the American Association for Long Term Care and he initially gave me an array of quotes from various insurance companies so that I could get an idea for the costs that would be involved with these policies and he warned me that this was going to be a process that we would have to work through to get to a policy that would fit both our needs and our budget. After getting these initial quotes, I found that long term care insurance is like a buffet table and you would have to pick and choose the variables that you want, to make up your policy – elimination period, benefit period, benefit amount per month, inflation protection, shared care, etc…, each of which of course, had its own effect on the cost of the policy. Needless to say, my head was spinning and I did not have the information to make an educated decision, and this is a big decision because you will be paying for this for the rest of your life. So to gather information, I decided to talk to more than one agent, along with searching the internet. I decided I would talk to a representative from each of the Mutuals – Mass Mutual, Northwestern Mutual and Mutual of Omaha. In the end, Don earned my business because I found him to be the best resource – he has an in depth knowledge of the long term insurance industry (statistics behind the various variables, products offered by each of the different insurance companies, differences between the products, etc…) and he answered each my questions in a clear, straight forward manner that any layman could understand, and he never once pressured me in any way to make a sale. I appreciate Don’s efforts in getting my wife and I into a policy that I think we will be extremely happy with in the future.

DL & SL Deer Park, IL