I was very unfamiliar with the entire topic of long-term care insurance. Don presented the information in an easy-to-understand way, allowing me to make an informed decision tailored to my specific needs. Don is very knowledgeable and professional, and happily answered my multitude of questions. Don is not a high-pressure person– he realizes this is a decision that cannot and should not be made quickly. I would highly recommend Don to anyone who is considering purchasing long-term care insurance.